As the manager, you will be responsible for ensuring the delivery of exceptional guest experiences while effectively forecasting, planning, and managing F&B orders, staff, and finances.
Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.
Responsibilities
Preserve excellent levels of internal and external customer service.
Design exceptional menus, purchase goods, and continuously make necessary improvements.
Identify customers' needs and respond proactively to all of their concerns.
Lead F&B team training, bonding, and appraising talented personnel
Establish targets, KPI’s, schedules, policies, and procedures
Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
Comply with all health and safety regulations.
Report to the GM regarding sales results and productivity.
Requirements
Proven food and beverage management experience.
Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Ability to spot and resolve problems efficiently.
Mastery in delegating multiple tasks.
Communication and leadership skills
Up to date with food and beverages, trends, and best practices.
Ability to manage personnel and meet financial targets.
Guest-oriented and service-minded.
Culinary school diploma or degree in food service management or related field is an added advantage.
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