Fraud Analyst - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Fraud Analyst will protect Jumia from fraud loss and chargebacks by identifying and analyzing potentially fraudulent transactions, tracking fraud and chargeback trends, and enforcing risk processes such as KYC, ATO, chargeback and dispute management. The role works closely with Customer Service and Finance teams on risk-related topics.

What You Will Be Doing

• Identify and analyze potentially fraudulent transactions to avoid fraud loss and chargebacks


• Track and report fraud and chargeback trends in the market, and propose solutions to address them


• Manage the credit card chargeback process for Visa and Mastercard transactions


• Carry out KYC document verification for Jumia Pay customers


• Work closely with the Customer Service team on risk-related topics such as blocked transactions or accounts and KYC


• Work closely with the Finance team on fraud refunds, chargebacks and related matters


• Follow and enforce all operational processes, including KYC, ATO, chargeback and dispute management


• Update necessary schedules for the Risk team

What We Are Looking For

• Bachelor’s degree in Economics, Finance, Mathematics or a related field


• Good understanding of payment systems


• Proficiency in Microsoft Office (Word, Excel and PowerPoint)


• Analytical mind with strong problem-solving skills


• Ability to analyze data and identify trends and patterns


• Proven ability to manage multiple tasks simultaneously


• Ability to work to deadlines and targets, and to prioritize tasks under pressure


• Strong attention to detail


• Autonomous and comfortable interacting with other departments


• Good written and verbal communication skills


• Ownership mentality and personal growth drive

We Offer:

• A unique experience in an entrepreneurial, yet structured environment


• A unique opportunity of having strong impact in building the African e-commerce sector


• The opportunity to become part of a highly professional and dynamic team


• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders