FRONT DESK OFFICER

Headquartered in Lagos, our company is a boutique consulting firm comprising over 40 seasoned professionals with diverse expertise. We provide strategic management consulting services to clients across critical sectors of the economy, including Power, Oil & Gas, Financial Services, the Public Sector, and Manufacturing, both in Nigeria and across Africa.

Job Summary

The Front Desk Officer serves as the organization's primary brand ambassador, shaping the first and lasting impression for clients, partners, and visitors. The role ensures efficient front office operations, strengthens stakeholder experience, and supports business continuity by driving seamless communication, administrative coordination, and service excellence.

Key Responsibilities

• Champion a professional and customer-centric reception experience aligned with the organization's brand and service standards.
• Manage stakeholder engagement at the front office, ensuring visitors are attended to promptly and professionally to enhance corporate reputation.
• Optimize call and communication flow to support effective business operations and timely response management.
• Coordinate meeting room schedules to ensure efficient utilization and support high-level engagements.
• Provide integrated administrative support to various departments, facilitating operational effectiveness and productivity.
• Maintain accurate data and documentation relating to visitors, correspondence, and office records to support compliance and reporting requirements.
• Ensure adherence to safety, security, and confidentiality protocols across front desk activities.
• Identify improvement opportunities within reception and administrative processes and recommend solutions that enhance service delivery.
• Contribute to internal and external communication initiatives that strengthen organizational culture and stakeholder relationships.

Qualifications & Experience

• OND/HND/B.Sc. in Business Administration, Management, or related field.
• 1 - 3 years of experience in a client-facing support role, such as front desk, corporate communications, or admin.
• Proficiency in MS Office Suite and digital communication tools.
• Proven customer service experience with a strong business support orientation.

Technical & Core Competencies

• Corporate Communication & Client Relationship Management
• Operational Coordination & Office Management
• Professional Conduct, Brand Representation & Emotional Intelligence
• Time Management, Multitasking & Prioritization
• Critical Thinking & Problem Resolution
• Digital Savviness and Data Accuracy
• Confidentiality and Ethical Conduct

KPIs

• Quality of stakeholder experience and satisfaction ratings
• Operational efficiency of communication and reception processes
• Timeliness, accuracy, and reliability of administrative support
• Compliance with corporate security and safety standards
• Contribution to continuous improvement initiatives at the front office