Job title : Front Desk Officer - Shortlet jobs in Lagos Job Location : Lagos Deadline : July 01, 2024 Quick Recommended Links Job Duties and Responsibilities
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in and confirm relevant guest information
- verify guest's payment method and confirm payment
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, and accurately post charges to guest rooms and house accounts
- receive and transmit messages to guests
- retrieve mail, packages, and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
Education, Skills and Experience
- Bachelor's degree in a related field or HND
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills
Key Competencies and Qualities
- customer service orientation
- attention to detail and accuracy
- planning and organizing
- ability to multitask and prioritize
- professional appearance and attitude
- effective verbal and written communication skills
- ability to handle stress and stay calm under pressure
- conflict resolution skills
- decision making and judgment skills
- team work
- flexible regarding work schedules
- ability to respond appropriately to diverse customers and guests
- Candidate must reside around Lekki - Ajah axis
Hospitality / Hotel / Restaurant jobs in Nigeria
Front Desk Officer - Shortlet in Lagos