Front Office & Revenue Manager

• Oversee front office, housekeeping, concierge, and reservations departments to ensure flawless guest experiences across the estate
  


• Create and implement service standards and SOPs across all Rooms Division departments
  


• Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort
  


• Monitor guest satisfaction and handle escalations with tact and professionalism
  


• Ensure seamless communication between departments to optimize service delivery and efficiency
  

• Strategically manage room inventory and pricing across all distribution channels
  


• Analyze market trends, competitor performance, and historical data to optimize Average Daily Rate (ADR), occupancy, and RevPAR
  


• Maintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibility
  


• Prepare weekly, monthly, and quarterly revenue reports and forecasts for management
  


• Manage group and corporate booking agreements and identify upsell opportunities
  


• Optimize packages, discounts, and rate structures in line with seasonality and demand
  

Requirements

• Minimum 5+ years of experience using Opera PMS 
  


• At least 5–7 years’ experience in hospitality, including revenue management, front office, or rooms division roles
  


• Strong understanding of hotel revenue principles, forecasting, and pricing strategies
  


• Proven leadership in managing cross-functional teams and guest-facing departments
  


• Proficiency with Excel and data analysis tools; ability to create and interpret financial and performance reports
  


• Familiarity with channel managers, OTAs, direct booking platforms, and rate parity tools
  


• Exceptional communication, leadership, and organizational skills
  


• Highly detail-oriented with a strategic and analytical mindset
  


• Degree in Hospitality Management, Tourism, Business, or a related field preferred