Front Office Executive

Front Office Executive

Reports To: Hospital Manager / Clinic Administrator
Location: Abuja, Nigeria
Employment Type: Full-Time
Salary Range: 250,000 - 300,000 Monthly
Experience Level: 3 - 5 Years
Gender Preference: Female (Preferred)

Job Summary

The Front Office Executive serves as the first point of contact for all clients, visitors, and patients, ensuring a warm, professional, and efficient reception experience. This role combines customer service excellence, administrative efficiency, and communication precision to maintain seamless front-desk and operational support within the clinic.

The ideal candidate will possess a pleasant personality, excellent organizational skills, and strong communication abilities, with proven experience in healthcare, hospitality, or aesthetics environments.

Key Responsibilities

1. Client Reception & Visitor Management

• Welcome and attend to clients, visitors, and patients in a courteous, professional manner.
  
  

• Maintain a clean, organized, and visually appealing reception area at all times.
  
  

• Manage visitor logs and ensure proper access control within the facility.
  
  

2. Communication & Correspondence

• Answer phone calls, respond to emails, and handle all inquiries promptly and professionally.
  
  

• Provide accurate information regarding the clinics services, procedures, and schedules.
  
  

• Relay messages and coordinate communication between departments effectively.
  
  

3. Appointment & Schedule Management

• Manage appointment bookings, confirmations, cancellations, and follow-ups.
  
  

• Coordinate with doctors, nurses, and technicians to ensure smooth clinic operations.
  
  

• Update daily appointment schedules and ensure minimal client waiting time.
  
  

4. Administrative & Office Support

• Handle documentation, data entry, and filing of patient and administrative records.
  
  

• Process client payments, issue receipts, and reconcile daily financial transactions.
  
  

• Oversee incoming and outgoing mail, deliveries, and office supply inventory.
  
  

5. Client Relationship & Experience Management

• Provide personalized service to enhance patient satisfaction and retention.
  
  

• Follow up on client feedback, inquiries, and aftercare communication.
  
  

• Support marketing and client engagement initiatives, including promotional events and campaigns.
  
  

6. Operational Support & Coordination

• Assist management in maintaining front-office policies, procedures, and reports.
  
  

• Ensure adherence to clinic standards of confidentiality, safety, and service quality.
  
  

• Support team members in executing administrative and operational tasks efficiently.
  
  

Required Qualifications & Skills

Education:

• Minimum of OND/HND/Bachelors Degree in Business Administration, Hospitality, Mass Communication, or a related field.
  
  

• Additional certifications in Customer Service, Office Administration, or Front Desk Management will be an added advantage.
  
  

Experience:

• Minimum of 3 - 5 years of front office, customer service, or administrative experience, preferably in a healthcare, hospitality, or aesthetics environment.
  
  

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  
  

• Experience with clinic or appointment management software (EMR systems) is an advantage.
  
  

• Strong organizational, multitasking, and documentation abilities.
  
  

Soft Skills:

• Excellent verbal and written communication skills.
  
  

• Friendly, approachable, and professional demeanor.
  
  

• Strong attention to detail and time management.
  
  

• Ability to work both independently and collaboratively.
  
  

• High emotional intelligence, confidentiality, and composure under pressure.
  
  

Key Competencies

• Customer service excellence and relationship management.
  
  

• Professional presentation and interpersonal skills.
  
  

• Problem-solving ability and adaptability in a fast-paced environment.
  
  

• Positive attitude, initiative, and proactive mindset.
  
  

Compensation & Benefits

• Competitive salary between 250,000 - 300,000 monthly (based on experience).
  
  

• Health insurance coverage.
  
  

• Performance-based incentives.
  
  

• Paid leave and other statutory benefits.
  
  

• Career growth and professional development opportunities.
  
  

• Supportive and collaborative work environment.
  
  

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to:
https://www.mysigma.io/jobs/front-office-executive/

Subject Line: Application for Front Office Executive Abuja

Only shortlisted candidates will be contacted for the next stage of the recruitment process