Front Office Manager

Job title : Front Office Manager

Be informed only candidates with actual hospitality Front Office Managerial experience with required number of years are advised to apply for this role.

Key Responsibilities:

Guest Services Management:

• Supervise and manage the daily operations of the front desk, concierge, and guest services team.
• Ensure that guests receive a warm welcome and are provided with prompt and efficient service.
• Handle guest complaints and issues, resolving them in a timely and professional manner.
• Maintain a high level of guest satisfaction by regularly interacting with guests and addressing their needs.

Team Leadership and Development:

• Recruit, train, and mentor front office staff, including front desk agents, concierge, and bell staff.
• Conduct performance evaluations and provide ongoing feedback to team members.
• Foster a positive and collaborative work environment, encouraging teamwork and professional growth.

Operational Management:

• Oversee the check-in and check-out processes, ensuring efficiency and accuracy.
• Monitor and manage room inventory, ensuring optimal occupancy and room rates.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Implement and maintain front office procedures and policies to ensure smooth operations.

Financial Management:

• Manage the front office budget, including staffing, supplies, and operational expenses.
• Monitor and report on financial performance, including room revenue and occupancy rates.
• Implement cost control measures while maintaining high service standards.

Sales and Marketing:

• Collaborate with the sales and marketing team to promote the hotel and its services.
• Assist in developing and implementing promotional strategies to increase bookings and revenue.
• Participate in local events and networking opportunities to enhance the hotel’s visibility and reputation.

Technology and Systems Management:

• Ensure the front office systems, including the property management system (PMS), are operating efficiently.
• Train staff on the use of front office technology and systems.
• Stay updated on industry trends and advancements in front office operations.

Reporting and Analysis:

• Prepare and present regular reports on front office performance, guest feedback, and operational issues.
• Analyze data to identify trends and areas for improvement.
• Develop and implement action plans based on analysis to enhance guest satisfaction and operational efficiency.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in front office operations within the hospitality industry, with at least 3 years in a managerial role.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficiency in property management systems (PMS) and front office software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational and problem-solving abilities.
• High level of professionalism and integrity.

• Administrative / Management jobs