General Manager

• Oversee operations across Production, Inventory & Supply Chain, Quality Assurance, HR & Admin, and Sales & Customer Service.
  
• Ensure all departments operate in line with documented SOPs, customer experience standards, and internal policies.
  
• Lead regular cross -functional meetings to address performance, operational risks, and workflow optimisation.
  
• Supervise the HR & Admin Coordinator and ensure staff scheduling, discipline, welfare, and onboarding run efficiently.
  
• Monitor inventory, procurement, and facility issues to prevent disruptions.
  
• Support customer experience efforts, ensuring complaints are tracked, resolved, and used for continuous improvement.
  
• Participate in recruitment, performance reviews, and training planning for key staff.
  

• Strong sense of accountability and discipline.
  
• Ability to work under pressure and resolve conflict quickly.
  
• Commitment to customer satisfaction and continuous improvement.
  
• Integrity, professionalism, and respect for process.
  

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
  
• Minimum of 5–7 years’ experience in operations, hospitality, or food services, with at least 2 years in a supervisory or leadership role.
  
• Demonstrated ability to manage teams, solve problems, and streamline operations.
  
• Strong knowledge of inventory control, customer service, HR coordination, and facility oversight.
  
• Excellent communication, time management, and interpersonal skills.
  
• Proficiency in Microsoft Excel and basic inventory/reporting tools.
  

Benefits

• Up to ₦5,400,000 p.a. (subject to experience)
  
• Performance bonuses may apply based on delivery of defined KPIs.
  
• Additional benefits may include allowances and structured growth opportunities.