General Manager, Holidays

Strategic Leadership

• Develop
  and execute the strategic roadmap for the Holidays business aligned with the
  overall vision of Wakanow.
  
• Identify
  new markets, customer segments, and partnership opportunities for business
  expansion.
  

Product Development & Innovation

• Curate and manage unique, competitive,
  and customer-centric holiday packages across key destinations.
  
• Collaborate
  with destination management companies (DMCs), hotels, airlines, and tourism
  boards for optimal deals and experiences.
  
• Innovate
  new travel experiences tailored to evolving customer preferences.
  

Sales & Marketing:

• Drive
  sales targets for the Holidays business through digital marketing,
  partnerships, and offline campaigns.
  
• Collaborate
  with the Marketing team to promote holiday packages across relevant channels.
  
• Monitor
  performance metrics, lead conversion, and ROI on campaigns.
  

Operations &
Customer Experience:

• Ensure
  seamless end-to-end service delivery — from booking to post-travel support.
  
• Lead
  and manage the Wakanow Holidays team across operations, customer service, and
  fulfillment functions.
  
• Implement
  quality assurance processes to guarantee customer satisfaction.
  

Financial Management

• Prepare
  and manage the budget for the Holidays unit.
  
• Drive
  revenue growth and profitability through cost optimization, pricing strategies,
  and upselling opportunities.
  
• Generate
  periodic performance reports and forecasts for executive leadership.
  

Team Leadership

• Inspire,
  lead, and mentor the Holidays team to achieve KPIs and develop professionally.
  
• Foster a
  performance-driven and customer-focused culture.
  

Requirements

• 10+
  years in the travel, tourism, with at least 5 years in a senior management
  role.  
  
• Proven track record of building and scaling a
  successful holiday or leisure travel business.
  
• Strong network within the global travel and
  tourism ecosystem.
  
• Demonstrated experience in strategic planning,
  product innovation, and P&L management.
  
• Excellent leadership, negotiation, and
  stakeholder engagement skills.
  
• Data-driven,
  customer-centric, and highly innovative mindset.