About Company: Our client is a distinguished hospitality establishment committed to delivering exceptional guest experiences, quality accommodation, and excellence in service delivery, with a strong focus on operational standards and customer satisfaction.
Our client is seeking an experienced General Manager to provide executive leadership and overall accountability for the property's commercial performance, guest experience, operational standards, financial performance, and people management.
The successful candidate will translate the ownership's strategic direction into effective day-to-day execution, lead a high-performing management team, and ensure the property consistently meets its operational, financial, service, and regulatory objectives.
This is a senior leadership position requiring a commercially astute, hands-on, and decisive hospitality professional who can make significant operational and business decisions while maintaining strong communication with the Chairman and Board.
Key Responsibilities:
Strategic & Business Leadership
Translate the hotel's strategic objectives into actionable operational and commercial plans.
Drive profitability, revenue growth, market positioning, and overall property performance.
Identify and develop new revenue opportunities across rooms, F&B, and other income streams.
Monitor market trends, competitor activities, and changing guest expectations to maintain competitiveness.
Provide regular performance updates and strategic recommendations to the Chairman and Board.
Financial Performance & P&L Management
Take full ownership of the hotel's P&L and overall financial performance.
Develop, manage, and monitor annual budgets, forecasts, and financial targets.
Review departmental financial performance and investigate significant variances.
Drive cost optimisation without compromising service quality or guest experience.
Ensure effective revenue management, cash-flow discipline, procurement controls, and financial accountability.
Work closely with the Finance team to ensure accurate and timely financial reporting.
Operations Oversight
Provide leadership across Front Office, F&B, Housekeeping, Engineering & Maintenance, Security, and other operational functions.
Establish and enforce clear operational standards, policies, and procedures.
Ensure smooth coordination between departments and effective resolution of operational issues.
Maintain high standards of cleanliness, maintenance, service delivery, and property presentation.
Ensure the property is adequately prepared for peak periods, special events, and operational disruptions.
Guest Experience & Brand Standards
Champion a consistently high-quality guest experience across all touchpoints.
Monitor guest feedback, reviews, complaints, and satisfaction indicators.
Establish service standards and ensure consistent implementation across departments.
Personally intervene in significant guest issues and service recovery situations.
Protect and enhance the hotel's reputation and market positioning.
People Leadership & Culture
Build, lead, and develop a capable and accountable management team.
Set clear performance expectations and hold department heads accountable for agreed KPIs.
Coach and mentor senior leaders to improve performance and succession readiness.
Promote a culture of professionalism, teamwork, accountability, integrity, and service excellence.
Work with HR/Admin on workforce planning, recruitment, performance management, training, and employee relations.
Address performance issues promptly and fairly.
Stakeholder & Owner Relations
Maintain a strong, transparent, and professional relationship with the Chairman and Board.
Provide timely reporting on financial, operational, commercial, and people-related matters.
Present recommendations and business cases where significant investments or strategic decisions are required.
Represent the hotel professionally with key clients, suppliers, partners, government agencies, and other stakeholders.
Risk, Compliance & Safety
Ensure compliance with all applicable hospitality, health and safety, employment, and regulatory requirements.
Maintain appropriate controls around financial, operational, security, and reputational risks.
Ensure effective emergency preparedness and incident-management procedures.
Work with the Security and Engineering teams to maintain a safe environment for guests, employees, and assets.
Ensure required licenses, permits, certifications, and statutory obligations remain current.
Requirements
Key Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
An MBA or postgraduate qualification in Business Administration, Hospitality Management, or a related field is preferred.
8–10 years' progressive experience in hotel or hospitality operations, with at least 3–5 years' experience in a General Manager or senior hotel management position.
Proven experience with P&L ownership and commercial performance management.
Experience managing boutique, independent, or owner-led hotel properties is highly desirable.
Experience working directly with hotel ownership or a Board.
Experience managing a property through renovation, rebranding, restructuring, or significant operational change is an advantage.
Strong working knowledge of Front Office, F&B, Housekeeping, Engineering, Security, and hotel administration.
Familiarity with hotel PMS, revenue management, and financial reporting systems.
Salary :
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