Global Delivery Manager (Management Systems)

Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in consulting, training, and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya, Uganda, DRC, Ivory Coast, Liberia, and now Cameroon.

We are seeking a highly experienced and competent Global Delivery Manager (Management Systems) to oversee and drive the successful implementation, standardization, and optimization of management systems in several markets across Africa, and in accordance with various international standards including: ISO 9001, ISO 14001, ISO 20000-1, ISO 22301, ISO 27001 and all its extensions, ISO 45001, ISO 50001. It also includes the implementation of IT Standards Blueprints as published by Central Bank of Nigeria and other regulatory bodies across Africa.

This role requires expertise in project management (agile and waterfall); management systems understanding; knowledge of CBN IT Standards Blueprint and other regulatory standards in Africa, and leadership skills across various cultures in Africa.

1. Management Systems Standards Delivery and Certification:

• Assessment and implementation of client’s ISO standards (e.g., ISO 9001, ISO 27001, ISO 45001, ISO 14001) and other relevant regulatory requirements.
• Coordination of client’s certification to international standards by external certification bodies
• Assessment and implementation of Central Bank IT Standards Blueprint and other regulatory requirements by the central banks of other African countries
• Audit of entities assigned by Central Bank of Nigeria to the company
• Remediation of the non-conformities for these entities
• Maintaining Procept’s management system standards in accordance with the following ISO standards: ISO 9001, ISO 22301, ISO 27001 and ISO 45001.
• Other strategic work relating to management system standards

1. Strategic Planning and Delivery:

• Lead the annual strategic planning process for Management Systems Department
• Establish strategic priorities for Management Systems Department based on the company’s strategic priorities
• Deliver strategic priorities for Management Systems Department in accordance with the company’s strategic priorities
• Oversee the execution of client’s large-scale projects, ensuring they are delivered on time, within scope, and budget.
• Continuously improve operational workflows, enhancing efficiency and effectiveness across teams.

1. Stakeholder & Client Engagement:

• Act as the primary interface for management system clients
• Identify and pursue opportunities from existing client engagements
• Identify and qualify leads for management systems and other professional services (consulting and training)
• Provide expert guidance on best practices for management system integration and optimization.
• Lead stakeholder engagement initiatives, ensuring transparency and effective communication on project progress.

1. Team Leadership & Development:

• Lead a global team of project managers, consultants, and quality assurance specialists, fostering a culture of excellence.
• Develop training programs to ensure teams are equipped with the latest knowledge on management systems and compliance standards.
• Mentor and coach teams to enhance performance and drive operational success.

1. Financial & Compliance Oversight:

• Develop and manage budgets for management systems department, ensuring cost efficiency.
• Ensure compliance with local and international regulations related to management systems standards.
• Monitor and report on financial and operational performance, providing insights for continuous improvement.

1. Performance Monitoring & Reporting:

• Establish and track key performance indicators (KPIs) to measure the effectiveness of management system implementations.
• Provide regular reports to executive leadership, offering insights and recommendations for continuous improvement.

Leverage data analytics and business intelligence tools to drive decision-making.

• Bachelor and/or master’s degree in computer science, Information Technology, Business Administration, Management, Engineering, or a related field.
• 5+ years of experience in global project management, management systems implementation, and/or CBN’s IT standards blueprint.
• Certified Lead Auditor or Implementer for ISO 9001, ISO 20000-1, ISO 22301, 27001, or other management system standards.
• Certified Lead Implementer in CBN’s IT standards blueprint
• Strong knowledge of ISO standards, compliance frameworks, and risk management methodologies.
• Experience working in consulting, professional services, or multinational corporations.
• Proven expertise in process improvement, quality assurance, and business process outsourcing (BPO).
• Proficiency in project management tools (e.g., MS Project, Zoho, JIRA, SAP, or similar platforms).
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to work in a fast-paced, multicultural environment and manage projects across different time zones.

• Knowledge of AI-driven automation and digital transformation in management systems.