Head, E -banking Operations and Govt Collections

Requirements

• Bank Experience: Minimum of 6 years of experience in a similar e -banking or digital operations role within a commercial bank.
  

• Settlement Expertise: Deep technical knowledge of national payment switches (NIBSS), card schemes (Visa/Mastercard), and government collection portals like Remita.
  

• Operational Precision: Proven ability to maintain 99.99% reconciliation accuracy and manage high -volume straight -through processing (STP).
  

• Regulatory & Compliance: Strong mastery of Central Bank guidelines, dispute resolution frameworks (chargebacks), and mandatory regulatory reporting.
  

• Leadership & SLA Management: Experience leading multi -functional teams (Cards, Channels, Clearing) to resolve exceptions within strict 24 -hour windows.
  

• Educational Foundation: A Bachelor’s degree in a financial or technical field, ideally supported by professional certifications like CIBN, ACA, or ACCA.
  

Key Performance Indicators

• Settlement Timeliness: Complete 98% of settlements within agreed Service Level Agreements (SLAs)
  
• Exception Handling: Resolve 95% of transaction discrepancies within 24 hours
  
• Regulatory Compliance: Maintain 100% compliance with regulatory reporting requirements
  
• Reconciliation Accuracy: Achieve 99.99% accuracy in daily reconciliation
  
• Automation Efficiency: Increase straight -through processing rate to 97% for reconciliation processes
  
• Cost Efficiency: Reduce cost per reconciled transaction by 15% year -over -year
  
  Reporting Timeliness: Provide real -time settlement status updates to relevant stakeholders