Head IT / E-Business

Key Responsibilities:

E-Business Operations:

• To strengthen the process of income generation for the bank through effective management and administration of online, eCard and electronic insurance platforms.
• Develop and implement strategies to grow e-Business.
• Develop operating manuals/procedures for e-Product operations
• Drive product utilization and performance across all channels.
• Provide user support including timely reconciliation and resolution of disputes.
• Manage E-Business channels and achieve optimal customer satisfaction.
• Responsible for payments and collections.
• Implements and monitor service level agreements.
• Manage and oversee project implementation within budget and set time frames.
• Manage relationships with third party service providers.
• Keep abreast of latest technology and development.
• Lead the E-Business advocacy across the Bank.
• Ensure the alignment of IT strategies with the long- and short-term business goals.
• Develop and implement ecommerce strategy in order to improve website performance
• Proficiency in data migration from core banking applications
• Work with developers to improve website speed
• Work with the marketing team in order to improve quality and traffic acquisition.
• Regularly conduct a market research in order to discover new trends and technologies so as to improve website performance.
• Driving the sales performance of the e-commerce platform
• Managing and executing promotional campaigns.
• Develop content calendar and oversee website uploads and landing pages development.
• Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offering code performance.

Qualifications and Skills:

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in e-business operations and IT management, preferably in the banking sector.
• Strong knowledge of digital banking platforms, mobile banking, and online payment systems.
• Proficient in troubleshooting IT issues and implementing security measures.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team and independently.
• Experienced in product development and project management.
• Familiarity with regulatory requirements related to digital banking in Nigeria
• Good knowledge of UI/UX, open source, SaaS and serverless architecture.