Head of Aftersales(GREE AC)

About GREE AC(Subsidiary of CIG)

This role requires a strong leader
who can transform aftersales into a profit -generating business unit while driving operational excellence, customer satisfaction, nationwide
coverage, and continuous service innovation.

1. Aftersales Business Leadership
& Strategy

• Lead
  the aftersales function as a strategic business unit with full P&L
  responsibility.
  
• Develop
  and implement a nationwide aftersales business strategy aligned with the
  company’s commercial and market expansion goals.
  
• Identify
  new revenue streams in services, AMC, parts, extended warranty, and technical
  solutions.
  
• Drive
  year -on -year business growth, profitability, and operational efficiency.
  

2. Nationwide Service Operations Management

• Oversee
  all service centers, service partners, and dealer networks across the country.
  
• Ensure
  best -in -class service delivery with high efficiency, reliability, and
  consistent technical standards.
  
• Strengthen
  nationwide coverage, response times, and customer touchpoints.
  
  

3. Technical Excellence &
Quality Assurance

• Ensure
  top -tier technical capability in troubleshooting, VRF diagnostics, inverter AC
  systems, and product support.
  
• Implement
  quality standards, audit processes, and service procedures across all regions.
  
• Increase
  First -Time Fix Rate (FTFR), reduce TAT, and elevate NPS/CSAT scores.
  
  

4. People Leadership, Training &
Development

• Lead
  and mentor nationwide aftersales teams, including engineers, technicians, and
  service partners.
  
• Drive
  technician certification programs and continuous technical upskilling.
  
• Build
  a high -performance culture focused on excellence, accountability, and customer
  experience.
  

5. Warranty, Parts & Service
Network Management

• Oversee
  warranty administration, claims validation, and escalation management.
  
• Ensure
  availability of genuine spare parts, stock planning, and cost optimization.
  
• Manage
  service partner contracts, SLAs, performance reviews, and compliance.
  
• 
  

6. Customer Experience, Escalations
& Dealer Relations

• Strengthen
  customer retention through quality service delivery, transparency, and
  responsiveness.
  
• Manage
  major escalations, institutional clients, and key account aftersales support.
  
• Foster
  strong relationships with dealers, distributors, and service partners nationwide.
  

7. Reporting, Compliance & KPI
Management

• Develop
  and track national service KPIs, dashboards, and operational metrics.
  
• Deliver
  monthly business performance reports, profitability analyses, and improvement
  plans.
  
• Ensure
  compliance with company policies, safety standards, and regulatory
  requirements.
  

Requirements

• Degree
  in Mechanical/Electrical Engineering or related field.
  
• 10+
  years in HVAC aftersales or service operations, with at least 5 years in senior
  leadership or national management roles.
  
• Proven
  experience managing a nationwide service operation or aftersales business unit.
  
• Strong
  technical knowledge of inverter air conditioners, VRF systems, and advanced diagnostics.
  
• Strong
  business acumen with P&L and commercial management experience.
  
• Excellent
  leadership, communication, and stakeholder management skills.
  
• ​Data -driven
  decision -making, strategic thinking, and process improvement capability.
  
• High customer orientation
  and strong problem -solving skills.
  

Benefits

• Competitive
  Salary
  
• 13th Month
  Allowance
  
• Leave
  Allowance
  
• Monthly Performance
  Bonus
  
• Retirement Savings
  
• Medical Coverage
  
• Group Life Insurance
  
• Opportunity to work
  in a fast -paced and dynamic environment