Head of KYC and Onboarding

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. 

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

Job Summary

The Head of KYC & Onboarding will lead and manage the bank’s customer onboarding strategy, ensuring full compliance with regulatory requirements issued by CBN, NDIC and other relevant authorities. The role oversees customer due diligence, enhanced due diligence, identity verification and ongoing monitoring processes.

Key Responsibilities

• Scale an efficient customer onboarding pipeline with integrated compliance (KYC/AML) checks.
• Manage workflows for KYC document verification, exception handling, and SLA adherence.
• Collaborate with product and compliance teams to streamline approval logic and automation.
• Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.
• Monitor asset utilization and proactively identify underperforming regions or segments.
• Develop and execute the bank’s KYC and onboarding strategy in alignment with regulatory guidelines and internal risk policies.
• Lead and mentor the KYC & Onboarding team, establishing strong performance metrics and quality standards.
• Maintain up-to-date understanding of regulatory changes and implement required process updates.
• Oversee verification of customer identity (individuals and corporates) using approved local and digital methods.
• Oversee periodic KYC reviews, ongoing customer monitoring, and remediation of incomplete files.

• Bachelor’s degree in finance, Business Administration, Economics, or any related field  Master’s degree is an advantage.
• Minimum of 6-8 years experience in KYC, AML/CFT, Compliance, or Risk Management, preferably within a bank or regulated financial institution.
• Strong knowledge of CBN KYC/AML/CFT regulations, NDIC guidelines, and global best practices.
• Experience managing teams and implementing digital onboarding solutions
• Advanced Excel proficiency (dashboards, modeling, pivots, automation
• Working knowledge of SQL (data extraction, reporting, performance analysis)
• Excellent communication, stakeholder management, and cross-functional collaboration
• Experience in building/improving inventory management systems
• Familiarity with POS terminals, payments, or KYC flows

• Private Health Insurance.

• Pension Plan.
• Paid Time Off.
• Hybrid Work Model.
• Training & Development.
  

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team.
• Technical interview with Cluster Collections Head.
• Technical Interview with Global Head of Operations, Retail.