Head of Operations, Nigeria

• Own end -to -end performance management across commercial and operational KPIs, translating insights into mandatory execution priorities, enforcing adherence, and driving corrective actions to closure.
  
• Lead weekly and monthly performance reviews with clear ownership, corrective actions, and timelines; actively follow through to ensure execution gaps are closed.
  
• Own operational readiness and execution of new product launches, ensuring demand readiness, stock deployment, sell -through, and post -launch performance meet agreed targets.
  
• Work closely with the BI team to ensure that all reporting requirements are taken into account.
  
• In conjunction with HODs, drive and own business processes, policies and documentation.
  
• Ensure training needs for various functions of the organization are met for seamless process alignment.
  
• Track and ensure implementation and compliance to organization policies.
  
• Provide Group office with updates on the Department’s initiatives and performance outcomes.
  
• Drive cross -functional execution of commercial initiatives, ensuring Sales, Marketing, Supply Chain, and Field Operations deliver against agreed commitments.
  
• Engage with various departments to get feedback on the business processes and seek opportunities to drive improvements.
  
• Build and lead an execution -focused operations team capable of driving performance, enforcing discipline, and resolving execution bottlenecks in real time.
  

• Execution of commercial plans against targets
  
• Stock availability, deployment speed, and sell -through
  
• PAYGO portfolio performance and operational discipline
  
• Process compliance and execution turnaround times
  

Requirements