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Head of Product, Digital Collections

icon building Company : Renmoney
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Head of Product, Digital Collections

We’re looking for a Head of Product (Digital Collection) to shape and scale our digital collection ecosystem - from strategy and analytics to automation and technology. Your mission will be to build data-driven tools, optimize collection processes, and enhance recovery efficiency through smart products and innovation.

Key Responsibilities:

  • Develop, implement, evaluate, and continuously optimize collection strategies, tools, methods, and analytical models.
  • Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency.
  • Identify growth opportunities, design and run pilot projects, test and implement new strategies.
  • Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions.
  • Deploy and refine collection scoring models to improve segmentation and recovery outcomes.
  • Collaborate with external vendors and technology partners to identify, integrate, and implement innovative solutions.
  • Analyze key performance indicators for collection and pre-collection, monitor delinquency trends, and identify deviations and growth points.
  • Automate analytics and reporting, manage the KPI system, and oversee team performance evaluation and motivation within the collection department.
  • 3+ years of experience in a similar leadership role within a bank, microfinance organization, or collection agency.
  • Proven experience in designing, launching, and optimizing business processes in the debt collection domain.
  • Experience implementing and maintaining automated collection systems (including configuration of robotic tools and telephony).
  • Strong technical acumen: understanding of APIs, system integrations, backlog management, and task prioritization.
  • Solid SQL knowledge and ability to work with databases to analyze and optimize collection strategies.
  • Data-driven and systematic approach to collection management — capable of translating ideas into measurable results and vice versa.
  • Opportunity: The opportunity to work in an innovative fintech company with a global reach
  • Benefits: Competitive salary, paid vacations and additional day-offs
  • Growth Potential: Accelerating your product leadership career in a high-growth, innovation-driven fintech.
  • Purpose: Build tools that empower thousands of clients to thrive and suceed.
Original job Head of Product, Digital Collections posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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