Head of Recovery

Who we are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

Full time

What you’ll get to do

• Define resource requirements to optimize for quick fund recovery while maintaining reasonable levels of overhead cost


• Drive the recruitment of the recovery network in line with needs of the business by working with the recruitment team to properly define the required profiles and filtering through candidates to ensure we get the best hands


• Define recovery strategies, train and manage the recovery network to ensure maximum effectiveness


• Analyze and work with data to continue to improve recovery processes and strategies with a goal to achieve peak recovery efficiency


• –Monitor all loans in recovery and ensure they are being handled efficiently


• Analyze the loan recovery process to identify potential inefficiencies or bottlenecks


• Define the performance management process for all recovery officers, managers and other participants in the recovery process


• Work with business leaders to report trends and provide suggestions on ways to reduce the loans that fall into recovery or information that could aid the recovery management process used to support the business with a highly efficient recovery process when the need arises.

To succeed in this role, we think you should have

• At least 3 years pr​oven experience leading a fast paced team


• Experience in recovery, loan monitoring, credit or general operational experience.


• Data analytical skills and a knack for capturing and using data to solve problems


• Experience with credit or lending is an added advantage


• Ability to execute goals independently with little or no supervision

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.


• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.


• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter


• An interview with one of our credit business leads


• A behavioral and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.