Head, Operational Risk

To minimize the Group’s exposure to operational risk by defining, implementing, and ensuring adherence to the approved enterprise-wide operational risk management framework for the identification, assessment, control, monitoring, and reporting of operational risk across the Group and its subsidiaries.

Key Responsibilities

• Develop and maintain the Group’s Operational Risk Management Framework, policies, procedures, and practices in line with regulatory and global best practices (e.g., Basel requirements)
• Drive the implementation of the Board-approved operational risk strategy and action plan across the Group
• Provide enterprise-wide oversight of operational risk management across all subsidiaries, ensuring alignment with the Group’s vision, strategy, and risk appetite
• Identify emerging and evolving risks arising from business strategy, digital transformation, and operational changes
• Define, review, and recommend operational risk limits and risk appetite metrics for approval
• Formulate and ensure compliance with critical and sensitive operational risk policies across the Group
• Provide industry insights and regulatory intelligence to inform operational risk strategy and decision-making
• Define and oversee the implementation of Key Risk Indicators (KRIs) and monitor frameworks across all subsidiaries
• Develop and implement risk mitigation strategies and control frameworks to address identified risks
• Oversee and ensure the integrity and consistency of the Risk and Control Self-Assessment (RCSA) process across business units
• Drive the development of a strong risk culture and awareness across the Bank
• Oversee the Bank’s economic capital assessment and allocation methodologies for operational risk
• Ensure effective loss data collection, analysis, and reporting to support risk management decisions
• Design and oversee operational risk reporting to Executive Management, Board, and Regulators
• Liaise with Internal Audit, Compliance, and Regulators on operational risk matters
• Perform other functions as assigned by the Chief Risk Officer

Qualifications & Experience

Mandatory

• First degree or equivalent with recognized professional certifications (e.g., FRM, CFA, ACCA, ACA, CFE, ACAMS, relevant IT/Risk certifications)
• Minimum of 15 years’ experience, with:
• At least 12 years in the Banking Sector
• At least 5 years in a senior management role within Risk Management, preferably Operational Risk

Desirable

• Relevant master’s degree (e.g., MBA, MSc Risk Management, Finance, or related field.

Skills/Competences

Required Knowledge, Skills and Abilities:

• Strong knowledge of operational risk management frameworks and global best practices (Basel II/III)
• Advanced knowledge of operational risk measurement methodologies (e.g., RCSA, KRIs, loss data, scenario analysis)
• Deep understanding of banking operations (domestic and international)
• Strong knowledge of enterprise risk management frameworks
• Financial analysis and interpretation
• Strong documentation and reporting capability
• Environmental / Industry Analysis

Generic Skills

• Strategic orientation and enterprise thinking
• High integrity and discretion
• Strong analytical and problem-solving capability
• Resilience and sound judgment
• Strong stakeholder management and influencing skills
• Excellent communication (oral and written)

Supervisory Skills

• Strong leadership and team management capability
• Coaching, mentoring, and talent development
• Influencing at Executive and Board level
• Conflict management and stakeholder alignment
• Strong organizational and coordination capability
• General management and administrative oversight