Head ,Security Operations

Security Operations Management

• Provide overall leadership and direction for all security operations across client locations.
  
• Develop, implement, and monitor security policies, procedures, and standard operating guidelines.
  
• Ensure effective deployment, supervision, and utilization of security personnel.
  
• Conduct regular operational inspections, audits, and risk assessments to maintain service quality.
  
• Investigate security incidents, prepare reports, and implement corrective and preventive actions.
  
• Ensure compliance with industry regulations, client requirements, and company policies.
  
• Coordinate emergency response plans, crisis management, and business continuity activities.
  

Operations Management

• Oversee daily operational activities to ensure efficient service delivery and achievement of organizational objectives.
  
• Develop operational strategies that improve productivity, service quality, and profitability.
  
• Monitor operational performance through established KPIs and implement continuous improvement initiatives.
  
• Ensure effective resource planning, workforce scheduling, and operational logistics.
  
• Manage operational budgets, control costs, and optimize resource utilization.
  
• Collaborate with other departments to improve operational efficiency and client satisfaction.
  

Client Relationship Management

• Build and maintain strong relationships with clients and key stakeholders.
  
• Conduct regular client visits to ensure service quality and address operational concerns.
  
• Manage client escalations and ensure prompt resolution of complaints.
  
• Identify opportunities for contract expansion and service improvement.
  

Leadership & People Management

• Lead, mentor, and develop Operations Managers, Security Coordinators, Supervisors, and other operational staff.
  
• Conduct performance evaluations, coaching, and succession planning.
  
• Promote a culture of accountability, professionalism, teamwork, and continuous improvement.
  
• Support recruitment, onboarding, training, and employee development initiatives.
  

Compliance, Risk & Quality Assurance

• Ensure compliance with all statutory, regulatory, and company requirements.
  
• Maintain audit-ready operational documentation and reports.
  
• Monitor health, safety, environmental, and quality standards across all operations.
  
• Develop and implement risk mitigation strategies to minimize operational and security risks.
  

Business Development Support

• Support business development efforts by participating in client presentations and contract negotiations.
  
• Provide operational input for proposals, tenders, and service improvement initiatives.
  
• Identify opportunities to improve operational efficiency and increase profitability.
  

Requirements