Head, Sustainability & Consumer Protection

The Head of Sustainability &
Consumer Protection department will be responsible for developing and
implementing sustainable business practices and initiatives in the bank. The role
will involve creating strategies to reduce environmental impact, promote social
responsibility, and support the bank's long-term sustainable growth. They also
lead efforts to ensure compliance with consumer protection laws and
regulations, safeguarding customers' rights, and interests. The role also leads compliance with consumer
protection laws and regulations to safeguard customers’ rights and interests,
and works with internal and external stakeholders to embed sustainability
practices across the business and strengthen the Bank’s reputation as a
responsible corporate citizen.

Key
Result Areas:

• Lead
  Business Continuity Process activities, coordinate across departments, manage
  resources, present to senior management, and recommend improvements in line
  with the regulatory environment.
  
• Apply
  technical security concepts such as access controls and cryptography, and
  conduct vulnerability, risk, and security audits of IT infrastructure.
  
• Apply
  network and endpoint security principles, including firewalls, intrusion
  prevention systems, VPNs, anti-virus, and anti-malware.
  
• Champion an inclusive,
  innovative workplace culture and serve as the go-to person for stakeholder
  management within and outside the organization.
  
• Develop
  and implement enterprise-wide stakeholder management strategies, proactively
  collaborating to drive business outcomes and resolve conflicts at all levels.
  
• Apply
  strong knowledge of the banking industry, regulatory and compliance issues, and
  financial products such as treasury management, trade finance, and capital
  markets to develop solutions that meet customer needs and drive growth.
  
• Develop
  and lead a comprehensive CSR strategy, building a culture of CSR, using it as a
  competitive advantage, and staying ahead of emerging trends to drive positive
  impact.
  
• Improve
  records and archival management systems by sharing expertise, interpreting best
  practices, and developing sound policies and procedures.
  
• Manage complex external
  stakeholder relationships and regulatory environments, formulate communication
  plans, manage public image and reputation, and handle crisis communication.
  
• Design and implement an
  integrated enterprise risk management framework, managing risk identification,
  assessment, and treatment at the Unit level.