Job title : Hospital Front Desk Officer jobs in Lagos Job Location : Lagos Deadline : July 06, 2024 Quick Recommended Links
Role and Responsibilities
Manage incoming calls and follow up with patient regarding their next scheduled appointment
Retrieve the patient file Number, get patient details and commence registration accordingly.
Prompt response to official mail, calling of dormant clients and patients.
Give detailed explanations of services, listen to patients concerns and handle complaints and information and escalate to necessary departments for adequate correction and follow-up
Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
Ensuring all receivables are remitted to the account department
Ensure effective coordination of OPD activities
Liaise with HMO’s and other retainership for patient eligibility and approval
Attend patients' enquiries, complain, questions and proffer/render appropriate support and provide
Coordinate with HMOs and other retainers to verify patient eligibility. Check patients' ID to confirm active HMO coverage. Obtain an authorization code before commencing secondary treatments or admission solutions.
Ensure daily sales are reconciled with the EMR for proper accounting system
Account reconciliation on payment received and expenses incurred in the daily running.
Updating Client Information and other database as required
Relationship management of all prospective clients and patients
Ensure regular updates of Admission bill and payment settlement before discharge
Follow up with debtors and ensure prompt payment
Ensuring client and patient fill the feedback form accordingly
Any other assignment from higher authority
Administrative / Management jobs in Nigeria Hospital Front Desk Officer in Lagos
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