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House Manager

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Job Description - House Manager


The House Manager will be responsible for managing the day-to-day operations of the dormitory, ensuring a safe, clean, and comfortable living environment. This includes overseeing cleaning, catering, maintenance, and tenant relations, while also ensuring cultural considerations for residents are respected.

Key Responsibilities
  • Oversee daily dormitory operations including housekeeping, catering, security, and general upkeep.
  • Coordinate repairs, maintenance work, and facility inspections to ensure all living areas are in excellent condition.
  • Manage dormitory supplies such as cleaning materials, toiletries, and bedding.
  • Serve as the main point of contact for dormitory residents, addressing concerns promptly and professionally.
  • Ensure smooth communication between Chinese residents and local staff, supporting language and cultural understanding.
  • Organize and enforce dormitory rules, regulations, and safety guidelines.
  • Supervise dormitory support staff including cleaners, cooks, and security guards.
  • Liaise with external vendors for catering, laundry, pest control, and maintenance services.
  • Monitor vendor performance to ensure service quality.
  • Ensure compliance with health, safety, and hygiene standards.
  • Conduct regular safety drills and inspections.
  • Maintain accurate records of occupancy, maintenance schedules, and incident reports.
  • Prepare and manage dormitory operational budgets.
  • Track expenses and ensure cost-effective operations without compromising quality.
  • Submit periodic reports to management on dormitory status, incidents, and improvements
Qualifications & Requirements
  • Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or related field.
  • 4+ years’ experience in property management, hotel management, or staff accommodation operations.
  • Experience working with Chinese expatriates or in a multicultural environment is highly preferred.
  • Strong interpersonal and problem-solving skills.
  • Ability to communicate effectively in English; Mandarin proficiency is a strong advantage.
  • Knowledge of health, safety, and hygiene regulations.
  • Strong organizational skills with attention to detail.

 
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