HR Shared Services Lead

Role Summary:

The HR Shared Services Lead is responsible for the overall delivery of all routine HR transactional and administrative services in an efficient and effective manner. These include resourcing support, benefits and payroll administration, employee records management, employee onboarding & documentation support and P&P admin support services.

Responsibilities
Employee Records Management & HRIS

• Prepare, compile and review HRIS reports – employee movement reports, SAP, Talent Metrics, employee turnover, and other data analytics reports
• Perform annual review of budgeted employee cost versus actual employee costs and compare with employee headcount.
• Use relevant data from Human Manager, SAP, etc. to develop analytical reports for management’s decision making. Such reports include exit analysis- hiring and rehiring costs, staff pyramid analysis and other relevant reports.
• Coordinate all SAP input and queries from T&T standpoint – leave (maternity, annual, sick, compassionate, etc.)

Benefits Administration

• Ensure the prompt payment of employee allowances/benefits and firm’s statutory obligations - productivity, housing allowance, leave allowance, 13th month, NSITF payment, Group life, ITF, bulk allowances to confirmed employees’ etc.
• Interface with internal and external stakeholders
• Ensure compensation and benefits issues are promptly addressed, processed and appropriately communicated (where applicable) - final entitlement to exiting employees
• Manage the administration of the HMO system – review SLAs, work with HMOs to resolve staff issues, ensure up-to-date HMO database with prompt input of updates, etc

Payroll Administration/Reward Management

• Draft and review compensation (reward management) – related policies and initiatives in line with global best practices
• Prepare annual salary scales in line with the firm’s leadership decision; research and benchmark pay and advise as appropriate.
• Develop and define an annual total rewards philosophy and statement for employees
• Ensure all employee monthly salary inputs are captured promptly and accurately communicated to all concerned – employees’ salaries, contract employees and interns salaries, etc.

HR Transactions & Administrative Services

• Review employment offers in line with the salary scales and applicable remuneration policies, compile and review employee promotion/salary review letters.
• Supervise all employees’ external financial relations - bank loan requests, relations with staff cooperative, pensions, personal insurance plans, etc.
• Review P&P letters for accuracy of remuneration and other necessary details – embassy letters, introduction letters, transfer letters, salary upgrade letters, etc.

Controls & Compliance

• Develop and regularly maintain updated internal controls framework to ensure compliance obligations within P&P.
• Ensure efficiency and effectiveness of controls and full compliance by the team.
• Prepare risk and compliance – related reports and send same to TM/TP along with recommendations for further improvement on a quarterly basis

• Bachelors Degree in any discipline with a minimum of Second Class Lower/Lower Credit division
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• Good knowledge of employment laws and regulations, relevant regulatory bodies – NSITF, ITF, PENCOM and their requirements
• Professional membership with CIPM, CIPD or other relevant HR professional bodies
• Minimum of 8 years’ working experience within the relevant HR function
• 5+ years in compensation and benefits administration, with a focus on payroll administration and benefits strategy development
• In-depth knowledge of compensation principles, including salary structures, incentives, and variable pay programs.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be.

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

 Our purpose

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world.  https://www2.deloitte.com/global/en/pages/about-deloitte/articles/impact-that-matters.html

To the successful candidates, the Firm will offer a competitive and performance driven remuneration package, a highly energized team environment comprising individuals who are committed to working as one, producing results and enjoying it.

We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.