HR/Customer Care Officer

Key Responsibilities:

Human Resource Responsibilities:

1. Recruitment & Onboarding:
   

   
   
   
   
   • Draft and post job advertisements on various platforms.
     
   
   
   • Screen applicants, schedule interviews, and assist in onboarding new employees.
     
   
   



2. Employee Relations:
   

   
   
   
   
   • Handle employee queries and resolve workplace conflicts.
     
   
   
   • Foster a positive work environment through engagement initiatives.
     
   
   



3. Performance Management:
   

   
   
   
   
   • Assist in monitoring employee performance and conducting appraisals.
     
   
   
   • Support managers in setting performance goals and addressing under performance.
     
   
   



4. Training & Development:
   

   
   
   
   
   • Identify training needs and coordinate learning programs for employees.
     
   
   
   • Support career development initiatives and mentorship programs.
     
   
   

1. Customer Support:
   

   
   
   
   
   • Respond promptly to customer inquiries via email, phone, and other communication channels.
     
   
   
   • Provide accurate information about products, services, and policies.
     
   
   



2. Complaint Resolution:
   

   
   
   
   
   • Address customer complaints with professionalism and empathy.
     
   
   
   • Escalate unresolved issues to the appropriate department.
     
   
   



3. Customer Relationship Management:
   

   
   
   
   
   • Build and maintain positive relationships with customers.
     
   
   
   • Collect feedback to improve service delivery.
     
   
   



4. Record-Keeping:
   

   
   
   
   
   • Maintain detailed records of customer interactions and transactions.
     
   
   
   • Update customer profiles and ensure data accuracy
     
   
   

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
  


• Experience in HR and/or customer service roles is an advantage.
  


• Strong communication and interpersonal skills.
  


• Ability to multitask and manage time effectively.
  


• Proficient in HR software, CRM tools, and Microsoft Office Suite.
  


• Knowledge of labor laws and customer service principles.
  


• Project management with process orientation is a plus.
  


• A pretty female within the age bracket of 20-30 years is preferable for this role.
  


• Female Corpers can also apply.