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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Implementation Manager in Nigeria.
In this role, you will lead end-to-end customer onboarding and implementation projects, ensuring a smooth transition from sales to post-sale teams while accelerating time to value. You will serve as the primary point of contact for customers during deployment, building trust, setting expectations, and delivering impactful training experiences. By combining project management, technical understanding, and strong communication, you will drive early adoption and long-term customer success. You will collaborate closely with cross-functional teams in a fast-paced SaaS environment, managing multiple implementations simultaneously. This role offers high visibility and direct impact on customer retention, expansion, and satisfaction. It is an excellent opportunity for a proactive, customer-focused professional who enjoys solving complex challenges and delivering measurable outcomes.
Accountabilities:
- Lead the full implementation lifecycle for new customers, ensuring timely onboarding, seamless deployments, and rapid realization of value.
- Own and continuously improve Time to Value metrics, identifying opportunities to streamline processes and enhance customer outcomes.
- Coordinate cross-functionally with Sales, Product, Support, and Customer Success teams to deliver cohesive onboarding experiences and clean handoffs.
- Build strong customer relationships through active listening, clear communication, and proactive problem-solving during onboarding and training.
- Deliver engaging training sessions that simplify complex features and drive strong platform adoption across diverse user groups.
- Monitor project milestones, risks, and deliverables using CRM and project management tools, ensuring accurate documentation and reporting.
- Proactively identify churn risks, manage escalations, and ensure early wins that support long-term retention and growth.
- 3 to 5 years of experience in implementation, onboarding, training, or customer success roles, ideally within a SaaS or technology-driven environment.
- Strong project management capabilities, with experience handling multiple concurrent implementations and complex stakeholder coordination.
- Excellent communication, presentation, and training skills, with the ability to explain complex concepts clearly to diverse audiences.
- High technical aptitude, curiosity for emerging technologies including AI tools, and comfort learning new software systems quickly.
- Strong analytical mindset, with experience tracking performance metrics and driving continuous improvement initiatives.
- Proven ability to work cross-functionally, influence without authority, and manage ambiguity with confidence.
- Customer-centric approach, proactive problem-solving skills, and high level of accountability for outcomes.
- Competitive compensation package based on experience and location.
- Flexible working environment with strong emphasis on work-life balance.
- Opportunity to work with global teams in a fast-growing, technology-driven environment.
- Professional development opportunities and continuous learning support.
- Exposure to innovative SaaS solutions and modern onboarding methodologies.
- Collaborative, inclusive, and growth-oriented company culture.
Requirements:
Benefits:
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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