Information Technology / Technical Support

Summary

Responsibilities

• Assemble, configure, and validate new workstations, laptops, printers, scanners, and associated peripheral devices.
  
• Identify hardware failures, execute physical component swaps (such as memory modules, storage drives, and power units), and arrange necessary repairs.
  
• Deploy, configure, and maintain operating systems (including Windows, macOS, and Linux) alongside essential productivity tools like Microsoft Office, antivirus solutions, and collaboration platforms.
  
• Resolve software application glitches, manage licensing disputes, and apply necessary security patches and updates across the system landscape.
  
• Support the configuration of wired and wireless local area networks, including routers, switches, and networked printers.
  
• Address fundamental connectivity challenges, IP configuration errors, and internet access difficulties for end-users.
  
• Act as the primary support contact for technical inquiries, delivering polite and timely assistance to internal teams or external clients.
  
• Record, monitor, and address IT support requests, escalating intricate or recurring issues to senior engineers or leadership.
  
• Facilitate regular data backup operations, migration projects, and the restoration of lost or damaged files.
  
• Verify that antivirus software and endpoint security protocols are active, functional, and current on all connected devices.
  

• Foundational technical skills suitable for an entry-level position.
  
• Strong attention to detail and a proactive, enthusiastic approach to problem-solving.
  
• Ability to work effectively under supervision.
  
• Competence in hardware troubleshooting and component replacement.
  
• Experience with operating system deployment and software installation.
  
• Knowledge of routine preventative maintenance procedures.
  
• Capability to provide courteous and efficient user support.