Inside Sales Consultant

ABOUT PAGA
Paga is on a mission to enable one billion Africans and millions of SMEs to pay, preserve hard-earned income, participate in global trade, and purchase goods and services at home and abroad. We have built a multicurrency, cloud-based payments and financial services engine that leverages multiple business services  built on the same best-in-class infrastructure to serve the ecosystem through three businesses - Paga Engine (Enterprise B2B - www.pagaengine.com); Paga (Consumer www.Paga.com); and Doroki (SME Retail - www.doroki.com). Paga has three licenses with the Central Bank of Nigeria mobile money, international remittance, and a microfinance bank. Paga is headquartered out of the United Kingdom and has operating entities in Nigeria, United States, and Ethiopia. Founded in 2009, Paga now serves millions of users and businesses across Africa and beyond

ABOUT THE ROLE

The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills. Furthermore, the ideal candidate must be able to convert pre-qualified sales leads, generate new business, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer experience.

PRIMARY RESPONSIBILITIES

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services


• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued


• Engage in active listening with agents, confirming or clarifying information and diffusing angry agents as needed


• Build lasting relationships with agents based on trust and reliability


• Utilize software, database, script, and tools appropriately to achieve results


• Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service


• Make sales or recommendations for products or services that may better suit the agent's needs


• Take part in training and other learning opportunities to expand knowledge of the company and position


• Adhere to all company policies and procedures by maintaining records of the telephone communications and interactions using the available tools/applications

KEY COMPETENCIES

• Strong interpersonal/communication skills


• Takes initiative and ownership


• Must be self-driven


• Detail oriented


• Flexible: willingness to test ideas quickly and take learnings


• Good interpersonal skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college 


• Must be proficient with Microsoft Excel and other Microsoft Office applications


• Excellent use of Freshdesk & Xcally tools
  


• Must be able to understand and report issues appropriately

• Strong analytical and problem-solving skills


• Provide outstanding customer service