The client is a quick service restaurant that offers a variety of quality fast food products and first\-class services.
The IT Manager is responsible for overseeing the organizationâs technology infrastructure, systems, and IT operations to ensure efficiency, security, and alignment with business objectives. The role includes managing IT strategy, system implementation, cybersecurity, technical support, and vendor relationships while ensuring optimal system performance and data protection.
Key Responsibilities
- Develop and implement IT strategies aligned with organizational goals.
- Oversee the management and maintenance of IT infrastructure, networks, servers, and systems.
- Ensure high system availability, performance, and reliability.
- Plan and execute IT upgrades, installations, and migrations.
- Manage enterprise applications, databases, and software solutions.
- Oversee IT helpdesk operations and provide technical support where necessary.
- Ensure timely resolution of system issues and user support requests.
- Develop and enforce IT security policies and procedures.
- Monitor systems for security threats and vulnerabilities.
- Ensure data protection, backup, disaster recovery, and business continuity plans are in place.
- Manage access controls and information security compliance.
- Manage relationships with IT vendors, service providers, and consultants.
- Negotiate contracts and oversee service delivery.
- Lead IT\-related projects including system implementations and upgrades.
- Develop and manage IT budgets and cost control measures.
- Track IT assets, licenses, and inventory.
- Recommend technology investments to improve business efficiency.
- Ensure compliance with IT policies, standards, and regulatory requirements.
- Maintain system documentation, procedures, and user manuals.
- Prepare IT reports and performance metrics for management.
