IT, Software and Programming Officer

• keep computer systems running smoothly and ensure users get the maximum benefit from them
  
• install and configure computer hardware operating systems and applications
  
• monitor and maintain computer systems and networks
  
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  
• Replace parts as required
  
• Provide support, including procedural documentation and relevant reports
  
• Follow diagrams and written instructions to repair a fault or set up a system
  
• Support the roll-out of new applications
  
• Set up new users' accounts and profiles and deal with password issues
  
• Respond within agreed time limits to call-outs
  
• Work continuously on a task until completion (or referral to third parties, if appropriate)
  
• Prioritise and manage many open cases at one time
  
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
  
• Test and evaluate new technology
  
• Conduct electrical safety checks on computer equipment.
  

Requirements

B.sc in Computer Science or any related fied

1-3 years of experience