IT Support

Job Summary

We are seeking a proactive and detail -oriented IT Officer to support
the IT Systems Specialist in providing first - and second -level technical support across the
organization. The successful candidate will assist in ensuring the smooth
operation of IT systems, applications, and infrastructure while delivering
excellent user support and upholding high standards of system availability,
security, and data protection.

Key
Responsibilities

• Provide timely and effective
  technical support to end -users across hardware, software, network, and
  business applications
  
• Respond to and resolve IT
  incidents and service requests within agreed service -level timelines
  
• Install, configure, maintain,
  and troubleshoot desktops, laptops, printers, and other IT equipment
  
• Manage user access, including
  account creation, permissions, and password resets
  
• Monitor IT systems and escalate
  complex issues to minimize downtime
  
• Perform routine system checks,
  updates, and basic preventive maintenance
  
• Maintain accurate documentation
  of incidents, requests, and resolutions
  
• Support staff onboarding and off boarding by provisioning and revoking IT access
  
• Deliver basic IT training and
  user awareness sessions when required
  
• Assist with IT projects, system
  upgrades, and new technology deployments
  
• Ensure compliance with IT
  policies, data security, and confidentiality standards
  
• Prepare periodic IT support and
  performance reports
  
• Recommend improvements to IT
  processes and service delivery
  

Requirements

• Minimum of a bachelor’s degree
  in computer science, Information Technology, or a related field
  
• Relevant professional
  certifications will be an added advantage
  
• Strong IT support and
  troubleshooting skills
  
• Solid understanding of
  networking and operating systems
  
• Excellent problem -solving and
  analytical ability
  
• Strong communication and
  interpersonal skills
  
• Good time management and
  attention to detail
  
• Customer -focused and
  service -oriented mindset
  

Technical
Skills

• Good working knowledge of Microsoft
  365 (Office 365) tools
  
• Proficiency in Windows and
  macOS operating systems
  
• Experience supporting Zoho
  applications
  
• Basic knowledge of project
  management tools and software support systems
  

Benefits