IT Support Officer

Filmhouse Group houses multiple business within the media and entertainment space. The award winning Filmone Entertainment and the dynamic Filmhouse Cinemas. Our mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience".

The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice.

- Provide first-level support to end-users for hardware, software, and network-related issues.

· Install, configure, and maintain computer systems, printers, and other IT equipment.

· Respond to support requests and incidents via email, phone, or ticketing system.

· Troubleshoot system and network problems, diagnosing and solving hardware/software faults.

· Set up user accounts, permissions, and passwords in accordance with company policies.

· Assist in IT asset tracking and ensure accurate inventory management.

· Maintain documentation of IT processes, procedures, and knowledge base articles.

· Escalate unresolved issues to senior IT personnel when required.

· Support IT project rollouts and upgrades under the supervision of senior IT staff.

· Ensure compliance with IT policies and data protection protocols.

- Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.

- Keep abreast of new technologies and best practices in IT support and service delivery.

- Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in a technical support role, preferably in an IT service desk environment.
• Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
• Experience with IT service management tools.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Exceptional communication skills, both verbal and written, with a customer-oriented approach.
• Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.