IT Support Officer

Stellas Digital Bank is a wholly indigenous bank established to provide global standard financial services to its discerning customers across Nigeria. Stellas is a digital challenger bank founded on the premise that essential banking services should be smooth, flexible and ultimately lead to wealth and prosperity.

We believe in borderless banking and are creating customized products to meet the evolving financial needs of people in Nigeria and across Africa. We have built our banking model around efficient and agile frameworks to provide cheaper, faster and secure e-banking solutions. We are closing the gap between the customers’ expectations in the digital age and the traditional banking services currently provided.

KEY RESPONSIBILITIES: 

• ·         Responsible for installation  and configure hardware and software components
• ·         Repair or replacement of  damaged hardware
• ·         Upgrading systems to enable compatible software
• ·         Ensure Installation and upgrading of working antivirus software
• ·         Testing and evaluation of new technology
• ·         Performing tests on new hardware and software
• ·         Define software, hardware and network requirements
• ·         Troubleshoot hardware and software issues
• ·         IT support officer ensure they provide IT consulting in various      departments and assist managers in IT.
• ·         IT support officer also provide proper assistance to staff and various customers of the organization.
• ·         Training the customers to use hardware and software programs to enhance the       available IT support.
• ·         Diagnose any user faults, email configuration and mailbox creation.
• ·         They must also identify errors and register complaints related to IT.
• ·         IT support officers should also monitor the performance of each IT system.
• ·         The Support Officers must also resolve computer software to upgrade IT systems.
• ·         Support Officers must also ensure the security of IT systems.
• ·         IT support officers must also document processes and then conduct IT-related tests to diagnose problems.
• ·         They must keep in mind the latest IT trends and technological advancements.·        
• Ensure that all departments use technology profitably and comply with regulatory standards.
• ·         Responsible for supervision of system infrastructure to ensure functionality and efficiency.
• ·         Build quality assurance and data protection processes.

REQUIRED EXPERIENCE AND SKILLS

• ·         Bachelor’s Degree in Computer Engineering, Computer Science, IT, Telecommunications or related field
• ·         A minimum of 2years relevant work experience providing IT support in a corporate or high paced environment;
•  Experience conducting business requirements gathering & analysis and providing the relevant technical support to meet these needs;
•   Certificate in Database Administration or Development;
•     Good understanding of current IT security and data protection standards;
•      Demonstrated understanding of IT Management;
•   Strong troubleshooting and critical thinking skills with the ability to investigate issues and requirements and identify and prioritize appropriate solutions;

PERSONALITY REQUIREMENTS/TRAITS

• Outstanding communication skills
•  Excellent analytical skills.
• Strong work ethics
•   Technology-driven
• Result and Service Oriented