IT Support Officer

Responsibilities

• Install, configure, and repair operating systems, applications, computer hardware, and peripheral equipment.
  
• Oversee the stability of office networks, internet connections, servers, web platforms, and other essential ICT assets.
  
• Manage user accounts, access permissions, email systems, and productivity suites such as Microsoft 365 and Google Workspace.
  
• Enforce security protocols, including endpoint protection, access controls, software patching, and safe data handling methods.
  
• Execute regular data backup routines and assist with recovery efforts to ensure business continuity.
  
• Keep precise records of IT assets, equipment distribution, maintenance logs, and inventory levels.
  
• Create IT policies, staff guidelines, and conduct training sessions to promote cybersecurity awareness.
  
• Assist in the purchasing process by defining technical requirements and drafting terms of reference for IT acquisitions.
  
• Liaise with external partners, including internet service providers and software vendors, to resolve technical matters.
  
• Deliver on-site technical assistance during field missions, assessments, training events, and program activities.
  
• Generate periodic reports detailing IT operations, system incidents, performance metrics, and unresolved technical challenges.
  

Requirements

• Proven experience in installing, configuring, and troubleshooting operating systems and hardware.
  
• Strong background in monitoring and maintaining network infrastructure, servers, and digital platforms.
  
• Proficiency in administering user accounts, email systems, and major productivity suites like Microsoft 365 and Google Workspace.
  
• Demonstrated ability to implement cybersecurity measures, including access controls and data protection strategies.
  
• Experience with data backup procedures, recovery protocols, and business continuity planning.
  
• Skill in maintaining accurate asset registers and managing equipment inventory.
  
• Capability to develop IT procedures, user guides, and conduct staff training on security awareness.
  
• Familiarity with procurement processes, including drafting technical specifications and terms of reference.
  
• Experience coordinating with external technology service providers and vendors.
  
• Ability to provide remote or on-site support during field activities and operational events.
  
• Competence in preparing detailed reports on system performance, incidents, and ongoing technical issues.