IT Support Officer

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Responsibilities

The day-to-day responsibilities for this role include but are not limited to the below:

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner;
• Providing day-to-day support for end-user requests related to hardware, software, and other systems.
• Providing support for Executive Staff, and having flexible hours to accommodate executive staff as needed.
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management.

Key Responsibilities Include:

User Support

• Assist in performing hardware (switches, Routers, printers, laptops, Screens etc)
• Software (Microsoft Office, Xcally, Anydesk, Slack etc) installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order

Training and Documentation

• Provide support in setting up end-user training activities
• Provide users with ongoing assistance in their information technology problems
• Handle IT-related documentation and make sure that all IT supplies are available
• Assist in hardware and software inventory management
• Document all processes in reference manuals for training and guidance

Maintenance

• Troubleshoot equipment such as printers and scanners and other peripherals
• Take 1st level user support requests and take measures to fulfill requests
  
  • Connectivity checks/ Physical checks
  • Basic system Configuration settings
• Handle periodic maintenance of hardware and software further

Requirements

• Bachelors degree or equivalent in Computer Science, Information Technology, or Management Information Systems.
• Ability to work a flexible schedule, which may include after hours and weekend support.
• Strong verbal and written communication.
• Excellent analytical and problem-solving skills & customer-service skills.
• Ability to work well in teams.
• Strong work ethic and attention to detail.