Monitor & support network databases and systems, updating system hardware and software and troubleshooting for system errors.
Timely resolution of IT incidents and minimize end-user and prevention of IT services downtime.
Manage the configuration and installation of approved software & hardware on all company-supplied computers.
Proactively manage the running of telephone network services.
Specify and ensure the purchase of all computer equipment.
Serve as IT liaison with internal departments & external vendors to understand their needs and ensure escalated internet & connectivity issues are resolved in a timely manner.
Track and maintain computer equipment inventories.
Diagnose, troubleshoot, and resolve computer hardware and software issues.
Ensure compliance with QMS and FSMS requirements in assigned work.
Qualifications
B.Sc/HND in Computer Science or related course.
IT Information Library (ITIL) & Microsoft certification.
Security & network certification are added advantages.
3 years experience in a similar capacity.
Knowledge of current trends and developments in information technology.
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