IT Support Personnel

Job title : IT Support Personnel

• We are seeking a skilled and dedicated IT support personnel to join our dynamic tech company.
• The successful candidate will provide technical assistance and support to ensure efficient operation of our information systems and technology infrastructure.
• This role involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

Responsibilities:

Technical Support:

• Provide first-level support to end-users via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues.
• Assist with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
• Perform regular updates and maintenance of IT systems.
• Escalate complex issues to senior IT staff as needed.

System Maintenance:

• Monitor and maintain computer systems and networks.
• Ensure the security and integrity of IT infrastructure.
• Manage user accounts, permissions, and access rights.

User Assistance:

• Provide technical guidance and support to employees on IT-related issues.
• Conduct training sessions to educate users on basic and advanced features of IT systems and software.
• Develop and maintain documentation for IT procedures and processes.

Troubleshooting:

• Respond to IT service requests and incidents in a timely manner.
• Identify and mitigate potential risks and vulnerabilities.
• Perform root cause analysis to prevent recurrence of issues.

Inventory Management:

• Maintain inventory of IT equipment and software licenses.
• Ensure proper asset tagging and tracking of IT resources.
• Coordinate with vendors for procurement and repair services.

Requirements:

Education and Experience:

• -Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT support technician or similar role.
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are preferred.

Technical Skills:

• Proficient in Windows and Mac operating systems.
• Experience with common software applications and tools (e.g., Microsoft Office Suite, antivirus software).
• Experience with Office 365 (Onebox,Teams,Sharepoint, Enchange Server, Shared mailbox, and Active Directory)
• Familiarity with remote desktop applications and help desk software.
• Strong understanding of cloud services, including compute, storage, networking, and security.
• Solid understanding Git, continuous integration, continuous delivery.
• Knowledge of networking concepts, protocols (e.g., TCP/IP, DNS, VPN), and network security.
• Experience with webservers Nginx, Apache, etc.
• Knowledge of scripting and programming languages, such as HTML, CSS, Javascript, PHP, ReactJS, React Native, Laravel, Bash, or PowerShell
• System Administation and Backups
• Software Testing (Manual testing)
• Website Managegment (Hosting, Domain name, DNS Records, File manager, Database(MySQL server),Apache/web server, Basic Linux commands and CPanal)
• Cloud server administration (AWS, Azure, Google Cloud Platform, and Digitalocean)
• Software Development tools i.e GooglePlay Console, Apple Connect, Firebase, BitBucket, Jira/Trello, Postman and Git/GitHub
• Payment Gateway (Paystack & Flutterwave)
• Admin Dashboard management
• -Installation of Softwares
• I.T Technical Documentation

Analytical and Problem-Solving Skills:

• Ability to analyze complex problems, propose effective solutions, and implement them in a timely manner.
• Strong troubleshooting and debugging skills to identify and resolve issues in cloud environments.
• Capacity to anticipate potential bottlenecks, performance issues, and security vulnerabilities and proactively address them.

Collaboration and Communication :

• Excellent teamwork and collaboration skills to work effectively with cross-functional teams.
• Strong verbal and written communication skills to articulate complex concepts and ideas clearly.
• Ability to document technical processes, system designs, and operational procedures effectively.

Soft Skills :

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High level of customer service orientation.

Work Environment:

• This position requires the ability to lift and carry computer equipment.
• Occasional after-hours or weekend work may be required to address urgent issues or perform system maintenance.

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