IT/Network Support Officer

A skilled and proactive IT/Network
Support Officer to join our technology team. The ideal candidate will have
hands-on experience managing IT infrastructure, providing technical support,
and ensuring the reliability and security of our network and systems. This role
requires a problem-solver who can work independently while supporting end-users
and maintaining critical IT operations.

Key Responsibilities

Hardware & Technical Support

·         Diagnose, troubleshoot, and
resolve hardware issues for desktops, laptops, servers, printers, and
peripherals

·         Perform hardware installations,
upgrades, and maintenance

·         Manage inventory of IT assets
and coordinate warranty repairs/replacements

·         Provide first-level and
second-level technical support to end-users

Network Administration

·         Install, configure, and
maintain network infrastructure (routers, switches, firewalls, access points)

·         Monitor network performance,
troubleshoot connectivity issues, and optimize network reliability

·         Implement and maintain network
security protocols and access controls

·         Manage VPN configurations and
remote access solutions

System Administration

·         Administer Windows/Linux server
environments and Active Directory

·         Manage user accounts,
permissions, and group policies

·         Oversee software deployment,
patching, and license management

·         Maintain backup systems and
disaster recovery procedures

General IT Operations

·         Document IT procedures, network
diagrams, and system configurations

·         Coordinate with vendors and
service providers for infrastructure support

·         Assist in IT project
implementations and technology upgrades

·         Ensure compliance with IT
policies, security standards, and best practices

Requirements

Minimum 4 years of hands-on experience.

Technical Skills

• Proficiency in Windows and Linux server
  administration
  
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations
  
• Experience with network hardware (Cisco, Juniper, or equivalent)
  
• Active Directory and Microsoft 365/Exchange administration
  
• Hardware troubleshooting and repair capabilities
  

Certifications (Preferred)

CompTIA A+, Network+, Security+; Microsoft
Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry
certifications

Soft Skills

·         Strong analytical and
problem-solving abilities

·         Excellent communication skills
for technical and non-technical stakeholders

·         Ability to work independently
and manage multiple priorities

·         Commitment to security best
practices and compliance standards

·         Continuous learning mindset to
keep pace with Microsoft ecosystem updates

Benefits