Job Description - Junior Technical Support Engineer
Job title : Junior Technical Support Engineer jobs in Lagos Job Location : Lagos Deadline : June 27, 2024 Quick Recommended Links
Responsibilities This role will:
Be trained and purposed to support a particular technology based on individual strengths.
Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
Escalate complex or atypical cases to higher-level technical support as needed.
Qualifications In this role:
Recent graduation in Information Technology is required - related degrees only (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.)
Must have completed the compulsory 1-year NYSC or have an exemption certificate.
No years of post-NYSC experience are required.
Internship experience in Information Technology pre- or post-graduation is an advantage.
Proficiency in both written and spoken English is required.
Passion for technology and learning is required.
ICT Jobs in Nigeria jobs in Nigeria Junior Technical Support Engineer in Lagos
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