Key Account Representative

Career Summary

The Key Account Representative serves as the primary point of contact between the company and its key clients. This role is responsible for identifying customer needs, strengthening client relationships, and ensuring alignment between customer expectations and company capabilities. Additionally, the Key Account Representative promotes and develops the company's product and service offerings to build sustainable, mutually beneficial partnerships and drive long-term business growth.

MAIN TASKS INCLUDE:

• Build and maintain trust-based relationships with a portfolio of key clients by developing a deep understanding of their business objectives, needs, and challenges to propose tailored, value-driven solutions.
• Conduct regular client meetings and engagement activities to strengthen relationships, ensure alignment, and proactively address potential issues.
• Monitor client operations, including production rates, investments, divestments, and market activities, to identify new opportunities and expand the sales pipeline.
• Promote the company as a comprehensive solution provider by effectively communicating product and service advantages, including after-sales support, to increase market share and client loyalty.
• Ensure high levels of customer satisfaction by consistently meeting or exceeding performance expectations across key service metrics (e.g., OTD, RT, HSE, Quality).
• Manage the complete sales cycle-from lead identification and proposal development to delivery, invoicing, and closure-ensuring efficiency and accuracy at every stage.
• Collaborate cross-functionally with internal departments (e.g., logistics, procurement, engineering, finance, and services) to align deliverables with client expectations and company goals.
• Ensure the timely and accurate delivery of products and services in accordance with client requirements and contractual obligations.
• Prepare and present regular progress reports and account reviews to internal and external stakeholders using key account performance indicators.
• Arrange field visits and product population surveys at client sites to identify optimization opportunities and adjust service and product offerings accordingly.

COMPETENCIES

• Excellent communication, presentation, and interpersonal skills; effective at building relationships across all organizational levels
• Strong customer service orientation combined with problem-solving and negotiation abilities
• Highly organized with solid time management, multitasking, and reporting skills
• Positive, proactive mindset with strong work ethic; collaborative team player

• Educational Background (Degree): BS/BTech Engineering, BS in Business Administration
• Certifications Required: Certification in CRM/ERP software is a plus
• Years of Experience Required: Minimum of 3 years of sales experience in a related field.
• IT Knowledge Required: Proficiency in MS 365, Knowledge of MS Dynamics is a plus.
• Languages Required: Very good command of English (spoken and written)
• Experience and knowledge in any of the following products is a plus:
• Other requirements: experience and knowledge in any of the following products is a plus: Rotating Equipment (pumps, compressors, turbines, and gearboxes); Valves and actuators; Gas Detectors; Hydraulic & Air filtration systems.