Knowledge Management and Research Officer

Knowledge
Management Systems and Learning:

• Support the design, implementation, and
  continuous improvement of CASFOD’s Knowledge Management (KM) systems,
  frameworks, processes, and tools.
  
• Develop and maintain knowledge management
  guidelines, templates, workflows, and standard operating procedures to
  promote effective documentation and knowledge sharing.
  
• Manage digital knowledge repositories and
  information management platforms to ensure that organizational documents,
  reports, tools, research outputs, and learning resources are properly
  stored, organized, and accessible.
  
• Establish and maintain systems for
  capturing institutional knowledge, including programme experiences,
  innovations, challenges, and emerging practices.
  
• Lead the systematic documentation of
  lessons learned from CASFOD’s projects, interventions, assessments,
  reviews, and programme implementation experiences.
  
• Develop lessons learned products,
  including learning briefs, reflection notes, case studies, success
  stories, and programme improvement recommendations.
  
• Facilitate After-Action Reviews (AARs),
  pause-and-reflect sessions, learning workshops, and programme reflection
  meetings to capture insights and promote adaptive management.
  
• Support the establishment and
  coordination of Communities of Practice (CoPs) and internal learning
  platforms to encourage knowledge exchange among CASFOD staff and partners.
  
• Promote a culture of continuous learning,
  innovation, and evidence use across the organization.
  

Research
and Evidence Generation:

• Support the planning, design, and
  implementation of research studies, assessments, evaluations, and learning
  activities conducted by CASFOD.
  
• Conduct literature reviews, desk reviews,
  evidence synthesis, and contextual analysis to inform programme
  development and strategic planning.
  
• Support the development of research
  methodologies, protocols, data collection tools, interview guides, and
  research frameworks.
  
• Participate in qualitative and
  quantitative data collection activities, including Key Informant
  Interviews (KIIs), Focus Group Discussions (FGDs), surveys, and
  stakeholder consultations.
  
• Collaborate with MEAL and Programme team
  to analyze and visualize programme, research, and evaluation data to
  generate actionable insights, identify trends, and provide evidence-based
  recommendations for decision-making and programme improvement.
  
• Support the preparation of research
  reports, technical papers, policy briefs, learning documents, and evidence
  summaries.
  
• Support publication and dissemination of
  CASFOD’s research findings through conferences, learning events, technical
  forums, and online platforms.
  

Knowledge
Products Development and Dissemination:

• Develop, edit, and package high-quality
  knowledge products, including: Lessons learned reports, Learning briefs,
  Case studies, Success stories, Research reports, technical briefs, Policy
  briefs, Programme summaries, Presentations and infographics
  
• Translate technical information, research
  findings, and programme data into clear, user-friendly knowledge products
  for different audiences.
  
• Ensure quality assurance, accuracy,
  consistency, and proper documentation of CASFOD’s knowledge assets.
  
• Support dissemination of learning
  products through internal communication channels, partner networks,
  workshops, and digital platforms.
  
• Maintain an organized database of
  knowledge products, publications, research materials, and organizational
  learning resources.
  

Digital
Knowledge Platforms, Innovation, and Research Collaboration:

• Develop
  dashboards, analytical reports, and evidence products to strengthen
  programme learning and adaptive management.
  
• Support the
  management and optimization of CASFOD’s digital knowledge platforms,
  repositories, and learning systems to improve knowledge access and
  sharing.
  
• Promote the use
  of innovative digital tools, including AI-enabled solutions, for knowledge
  capture, analysis, and dissemination.
  
• Support
  research collaborations, publications, and learning engagements with
  academic institutions, government agencies, and development partners.
  
• Provide
  research inputs for proposals, concept notes, strategic documents, and
  organizational learning products.
  

Compliance,
Safeguarding and Other Duties

• Ensure that Knowledge Management and
  Research activities adhere to organizational policies, donor requirements
  and relevant humanitarian standards (e.g., Core Humanitarian Standard,
  Sphere).
  
• Integrate protection, gender, age,
  inclusion and safeguarding considerations into all Knowledge Management
  and Research activities and interactions with communities.
  
• Uphold the organization’s code of
  conduct, values and confidentiality requirements at all times, especially
  when handling personal or sensitive data.
  

Perform any other
tasks assigned by the MEAL Coordinator or line manager that are consistent with
the role and organizational needs.   

Requirements

Qualifications and Experience

• Bachelor’s degree in Knowledge
  Management, Research Methods, Development Studies, Social Sciences,
  Monitoring and Evaluation, Information Management, Communications, or
  related disciplines.
  
• A postgraduate qualification in a
  relevant field is an added advantage.
  

·       Minimum of 2–4 years of experience in
knowledge management, research, learning, monitoring and evaluation, or related
roles preferably with an NGO or humanitarian organization.

·       Demonstrated experience in documenting lessons
learned, developing knowledge products, and supporting evidence generation.

·       Experience supporting research studies,
assessments, evaluations, and learning initiatives.

Experience managing digital knowledge
repositories and information-sharing systems.