Loan Recovery Officer

• Follow up with customers to ensure timely repayment of loans.
  


• Contact customers with overdue loans through phone calls, emails, WhatsApp messages, and physical visits where necessary.
  


• Negotiate repayment plans with customers and encourage prompt settlement of outstanding loans.
  


• Monitor overdue loan accounts and keep accurate recovery records.
  


• Escalate difficult or unresolved recovery cases to management.
  


• Prepare daily, weekly, and monthly recovery reports.
  


• Ensure all recovery activities comply with company policies and regulatory requirements.
  


• Build and maintain positive relationships with customers while recovering outstanding loans.
  


• Support sales and marketing activities by identifying opportunities to onboard new customers.
  


• Meet assigned recovery and performance targets.
  


• Carry out any other duties assigned by management.
  

Requirements

• Minimum of 1 year experience in any of the following: Business Development, Sales, Marketing, Loan Officer, Debt Collection, Collection Officer, or Loan Recovery.
  


• OND, HND, or BSC  in finance, banking, business administration, marketing, economics, or a related field
  


• Previous experience selling or recovering any type of loan facility to corporations, individuals, or SMEs. is mandatory. 
  


• Experience working in a finance company, microfinance bank, fin-tech, cooperative, or any lending institution is an added advantage.
  


• Good communication, negotiation, and interpersonal skills.
  


• Ability to persuade customers and resolve payment issues professionally.
  


• Good record-keeping and reporting skills.
  


• Proficiency in Microsoft Office, especially Excel and Word.
  


• Ability to work with minimal supervision and meet set targets. 
  

Benefits