Logistics Operations Manager - Jumia (Full Time)

The Logistics Manager will oversee material handling, transportation, delivery, and return collections. They will prepare worker schedules and ensure that distribution, delivery, and last-mile workers adhere to safety regulations.

What you will be doing

• Managing day to day operations


• Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Services clients


• Finding creative and innovative ways to offer a better customer experience


• Fully understanding our information system and working with our IT team to roll our new developments


• Working closely with the Jumia Services central team to share and implement global best practices


• Managing relationships with clients and partners (Third party logistics partners)


• Responsible of the logistics P&L


• Responsible to meet the logistics targets and KPIs including quality of customer experience.

What we are looking for

• A completed master’s degree from an accredited university; Degree in Engineering, Operations, Supply Chain or MBA preferred


• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.


• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.


• 10 years with 2+ years direct management experience, preferably in a manufacturing, production or distribution environment with a strong focus on logistics or alternatively consulting / banking


• Ability to lead large teams


• Experience with process design and improvement


• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations


• Strong analytical skills


• Pro-active attitude, entrepreneur, able to work both independently and within a team.


• Hardworking, result-oriented, methodical and very structured