Manager, Relationship, ACB

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

• To effectively resolve customer complaints and complex queries.
• Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

• BSc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience: 

• 1-3years experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management. 
• Understanding of Stanbic IBTC’s products and services.
• Mandarin speaking.

Behavioural Competencies:

• Adopting Practical Approaches 
• Articulating Information 
• Challenging Ideas 
• Convincing People 
• Exploring Possibilities 

Technical Competencies:

• Banking Process & Procedures 
• Customer Understanding (Consumer Banking) 
• Product Knowledge (Consumer Banking) 
• Active Listening 
• Query Resolution