Member Experience Officer

Role Summary

The prospective job holder is responsible for
ensuring smooth and efficient front desk operations by adhering to transaction
processes and policies. This includes processing transactions such as selling
subscriptions and products, addressing basic customer inquiries, and resolving
member account issues. The MEO also serves as an account officer, following up
on membership renewals and maintaining accurate front desk records in line with
company policies.

In addition, the prospective job holder assists the Branch Operations
Manager in handling member -related issues and ensure the reception area is
well -maintained, aligning with the company’s look and feel standards. Through
their role, the MEO contributes to an excellent member experience and
operational efficiency.

Key Accountabilities

• Front desk
  transaction processes and policies are adhered to, including selling
  subscriptions and products, and handling basic customer inquiries, especially
  member account issues.
  
• Act as account
  officers by following up on renewals when due.
  
• Supervise the
  Transaction Officer to ensure access control/check -in policy compliance.
  
• Ensure all front desk
  records are well -kept in line with company policy.
  
• Assist the branch
  operations manager on duty in handling member issues.
  
• Keep the reception
  area tidy in line with the company’s look and feel policy.
  
  

Requirements

Education & Experience

• BSc/HND in
  any social science or equivalent course.
  
• Minimum of 3 years in Operations/sales customer Service, preferably in the
  following sectors:   Hospitality, HMO
  space and Insurance
  
• Has led a 5 -man team size for a minimum of 1 year
  
• Has proven track
  record of achieving sales target
  

Benefits

Competitive Salary
Comprehensive Health Package
13th Month Allowance
Leave Allowance