Merchant Success Officer

Role
purpose

The
Merchant Success Officer is responsible for turning newly acquired enterprise
parents and their outlet networks into active, stable and product -using
Kolomoni clients. The role focuses on onboarding quality, implementation
readiness, first inflow, first live transaction, and early usage stability
across the first 30, 60 and 90 days.

Key
responsibilities

•
Coordinate documentation readiness, account setup, settlement mapping and
implementation milestones.

•
Drive first inflow, first transaction, first settlement and other agreed
activation thresholds.

•
Track outlet activation daily and escalate accounts that remain signed but
inactive.

•
Coach clients through live usage and hand over stable accounts into longer -term
portfolio management.

•
Capture onboarding friction points and feed them back into Product, CX and
Operations.

Key
deliverables

• High
30/60/90 -day activation outcomes.

• Low
signed -but -inactive ratios and lower early -stage churn.

•
Clean implementation records and disciplined handover into account management.

Requirements

• 3–6+
years in activation, onboarding, client implementation, customer success or
merchant support.

•
Strong checklist discipline, patience, urgency and clarity in client guidance.

•
Ability to coordinate across Operations, Compliance, Technology and CX.

Benefits