Number of Applicants
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Role
purpose
The
Merchant Success Officer is responsible for turning newly acquired enterprise
parents and their outlet networks into active, stable and product -using
Kolomoni clients. The role focuses on onboarding quality, implementation
readiness, first inflow, first live transaction, and early usage stability
across the first 30, 60 and 90 days.
Key
responsibilities
•
Coordinate documentation readiness, account setup, settlement mapping and
implementation milestones.
•
Drive first inflow, first transaction, first settlement and other agreed
activation thresholds.
•
Track outlet activation daily and escalate accounts that remain signed but
inactive.
•
Coach clients through live usage and hand over stable accounts into longer -term
portfolio management.
•
Capture onboarding friction points and feed them back into Product, CX and
Operations.
Key
deliverables
• High
30/60/90 -day activation outcomes.
• Low
signed -but -inactive ratios and lower early -stage churn.
•
Clean implementation records and disciplined handover into account management.
• 3–6+
years in activation, onboarding, client implementation, customer success or
merchant support.
•
Strong checklist discipline, patience, urgency and clarity in client guidance.
•
Ability to coordinate across Operations, Compliance, Technology and CX.
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