Officer, Application Support & eChannels

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

The E-channels Support Officer is to ensure that all electronic and digital channels in the production environment are available and useable by customers 24/7. The E-channels Support Officer is not limited to only electronic and digital channels but also forms a part of the Application Support role and ensures that all applications within his domain are available and useable by customers 24/7. He/She will also responsible for providing insights/foresights to the business through script writing using business intelligent/ user-interpretable tools to ensure the business is well informed of its operations.

• First degree in IT and Computer Sciences or related discipline
• Professional Certifications (Ms SQL, Advance script writing, AIX/Unix/Ubuntu, Basic Financial knowledge, .NET programming etc.) will be an added advantage.
• Minimum of 3 years Application Support experience in the financial sector

Behavioural Competencies:

• Following Procedures
• Interpreting Data
• Meeting Timescales
• Producing Output
• Pursuing Goals
• Team Working

Technical Competencies:

• Service Level Management
• Business Process Improvement
• Data Analysis
• License Management
• Configuration Management