Officer, Client Service, Stanbic IBTC Insurance Brokers

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide an effective Query Resolution service in a professional, friendly manner. To provide customer support and service to all customers and ensure customer satisfaction in all day to day activities. Ensure prompt customer renewal notification through telephone calls and emails. Effectively track and provide reports on all existing insurance policies

• First Degree in  related discipline
• 1 -2 years post-NYSC experience 

Behavioural Competencies:

• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Pursing Goals
• Upholding Standard

Technical Competencies:

• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Product Related Systems (Business Banking)