Officer - Customer Operations Walk In PH.Customer Relations and Experience

• Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.

• Market MTN products and services to current and potential customers.


• Perform the necessary system transactions related to customer requests. 


• Use organization and time management tools to track cases and meet turn-around times and other required metrics.


• Maintain integrity in managing subscriber data and information.


• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.


• Identify and report on customer-impacting trends. 


• Enlighten and educate customers on new products and initiatives within MTN. 


• Escalate and route customer issues to the relevant process operators.


• Verify the correct cash amounts are paid.


• Perform software installation and configuration requests.


• Perform the incidence escalation process in compliance with laid-down policies and procedures.


• Collect and book-in customer phones for warranty repairs.


• Communicate credit status to customers.


• Identify problematic invoices proactively and promptly notify the billing division.

• First Degree in any related field


• Fluent in English 

• Experience working with others.


• Experience working in a medium-organization


• Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)