Officer, Loyalty & Partnerships

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To engage partners to discuss loyalty propositions and agree on partnerships with Stanbic IBTC for loyalty and reward programmes. To set expected outcomes from each loyalty programme and track execution to ensure the objectives are realized. To work closely with marketing to ensure the loyalty programmes receive adequate promotions as to drive expected benefits.

Job Responsibilities

• Design loyalty program benefits and offers that lead to new customer acquisition, retention and ongoing engagement.
• Ensure compliance to all standards and applicable controls within the digital channels team with zero audit exceptions.
• Develop marketing and merchandising strategies to build awareness and sales of the loyalty and gift card program through all channels.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple product channels and customer touch points arising from the loyalty programmes.
• Manage key vendor relationships and quarterly business reviews.

• First Degree

Experience

• 5 - 7 years' experience in Digital Channels, Marketing, Loyalty Product design and implementation
• 1 - 2 years' general banking experience

Behavioural Competencies:

• Documenting Facts
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Team Working

Technical Competencies:

• Active Listening
• Call Reporting
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Verbal Communication